IT Support UK, Desktop IT Support Services UK

 Need Help? 020 313 76707Testimonials and Portfolio|   IT Support Blog
You are here:   HomeIT Support
Have Our Words
IT Support UK – it's our passion

IT Support UK You need references? – we have a long list of satisfied customers

You need certifications? – Our engineers are Microsoft Certified

You need a tailor-made package? – we can design a package tailored exactly to your business needs

You need cost savings? – We can suggest how to make savings in hardware, software
and supportIT Support UK

Now enjoy huge cost cuttings in our white labeled B2B IT support packages

FIRST LINE
SUPPORT
Cost cutting more than
60
%
  • 3+ Years of desktop
  • experience + MCP
  • certification
SECOND LINE
SUPPORT
Cost cutting more than
50
%
  • 3+ years of relevant
  • experience in server
  • management
THIRD LINE REMOTE
SUPPORT
Cost cutting more than
50
%
  • Highly experienced
  • 5+ Years of experience in
  • server management
THIRD LINE ONSITE SUPPORT
Cost cutting more than
30
%
  • Highly experienced
  • 12+ Years UK based
  • onsite engineer

Support Details Chart


+
Package details chart

FIRST LINE
SUPPORT

SECOND LINE
SUPPORT

THIRD LINE REMOTE
SUPPORT

THIRD LINE ONSITE
SUPPORT

3+ Years of desktop experience + MCP certification

3+ years of relevant experience in server management

Highly experienced 5+ Years of experience in server management

Highly experienced 12+ Years UK based onsite engineer for hour / day onsite support

Full time outsourced staff under monitoring and guidance of UK based office

Full time outsourced staff under monitoring and guidance of UK based office

Full time outsourced staff under monitoring and guidance of UK based office

Uk based individual charged on hourly or a day rate

working 8:30AM to 5:30PM weekdays GMT

working 8:30AM to 5:30PM weekdays GMT

working 8:30AM to 5:30PM weekdays GMT

+ Hourly or day rate charge

As a bonus – 9:30Am to 12:30PM GMT on Saturdays

As a bonus – 9:30Am to 12:30PM GMT on Saturdays

As a bonus – 9:30Am to 12:30PM GMT on Saturdays

Special discount for long term contract

Cost cutting more than 60%

Cost cutting more than 50%

Cost cutting with more than 50%

Cost cutting with more than 30%

Microsoft MCP certified candidate

Microsoft certified system engineer (MCSE)

Microsoft certified system engineer (MCSE)

Microsoft certified system engineer (MCSE)

Total working hours / week 47 instead of normal UK 40 hours

Total working hours / week 47 instead of normal UK 40 hours

Total working hours / week 47 instead of normal UK 40 hours in case of any day visit, Working hours will be charged as per hour/day rate

Total working as per project

Branded white label support

Branded white label support

Branded white label support

Branded white label support

No obligation to pay NI or PAYE etc

No obligation to pay NI or PAYE etc

No obligation to pay NI or PAYE etc

No obligation to pay NI or PAYE etc

No lengthy contracts, Hire/Terminate employee with one month notice

No lengthy contracts, Hire/Terminate employee with one month notice

No lengthy contracts, Hire/Terminate employee with one month notice

No lengthy contracts, We are good to start immediately

Free no obligation trial of 3-4 hours on the first technical incident before you sign the contract.

Free no obligation trial of 3-4 hours on the first technical incident before you sign the contract.

Free no obligation trial of 3-4 hours on the first technical incident before you sign the contract.

7 days credit after completion of work

We will replace the candidate with no extra charge if you are not satisfied with the service

We will replace the candidate with no extra charge if you are not satisfied with the service

We will replace the candidate with no extra charge if you are not satisfied with the service

Money back if you are not satisfied

Note:

We also offer employee on denominations of 10/20/30 hours per week

We Guarantee

  • 100% satisfaction of your customers.
  • 100% branded white labelled services.
  • Flexibility and tailor services further if required.

We provide white labelled IT support services to Managed Service providers and to end users as well.

We offer our white labelled services based on Non-Disclosure Agreement with our clients, to interact with their end customers on their behalf.

We are white labelled IT Support Company assisting number of IT Support companies in and around London in supporting their end customers on business critical issues and new projects.

Our Experience Spans 12+ Years in the IT Industry and Skills Include –

  • Network design, installation, configuration and troubleshooting including new server builds with the following technologies.
  • All windows based Client OSs, Windows server platforms including 2003 and 2008 family of products.
  • Exchange 2003, 2007 & 2010, Symantec Family of Backup & Security products, Blackberry Enterprise products.
  • Virtualization with MS Hyper V and VMware Vsphere including HyperV High availability Clustering and working with iSCSI SANs and NAS devices.
  • Sonic wall family of Firewall and CDP products.

We also deal in migration and server upgrades, the most popular being SBS2003 / SBS2008 to SBS2011 and Exchange 2003 to Exchange2010, Deployment & implementation of VPN, VOIP, UTM Firewalls, Wi-Fi hotspot systems for hotels, and Setting up new IT Infrastructure for the Hospitality Industry.

Feel free to give us a call today 020 313 76 707 or mail us on This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Newsletter Signup for Pacific Infotech UK Ltd

Pacific Infotech UK Ltd Newsletter
e-mail address:

Follow Pacific Infotech UK Ltd by social media

and stay updated through Twitter, Facebook, Linkedin etc…