Are you in an Emergency & Immediate fix required, please call on 020 313 76707 or simply drop us an email at
It is in an emergency that you really appreciate the value of quality IT support. At Pacific Info Tech we place this at the top of our concerns within a comprehensive IT support structure. Our decade of top line IT support means you have unrivalled expertise on call just when you need it most. Our emergency support covers both hardware and software malfunctions.
Disasters and emergency situations come in many forms. From physical reasons such as fire, flood, theft and vandalism to IT reasons like a network crash, a mail server outage, hardware and software failures, and malware infections. These malfunctions and accidents are a major threat to your company operations. They can destroy data and affect the long-term health of your systems and IT assets.
But emergency IT support can also be required when your own internal IT support staff are inconveniently unavailable through holidays, sickness, weekends or other unsocial hours. These times are when emergency help from an experienced and accomplished IT support company like Pacific Infotech is especially invaluable. At your most vulnerable time we can step in and help you recover quickly and get your IT systems back online and working for you.
Our emergency expertise and scope of service
Our expertise over a decade and more has helped business owners, directors, CEOs, SMEs, small-business start-ups, office and IT managers. The scope of our operational, tactical and strategic support not only covers all these different sizes and types of business but all scales of IT disaster from a basic crash of a single isolated disk to the recovery of a whole computer system.
For our contracted clients this emergency support is part of our service and they can, depending on their particular service agreement, obtain a 50% discount on the normal price of emergency IT support and be given priority.
The fastest emergency help for contract and one-off clients
But we realise that in an emergency you may not have time to bother about the details of which IT company you have a support contract with. All that matters to you is getting help and urgently. So as part of our portfolio of service packages we provide ad hoc or one-off support as and when you require it during an emergency.
One of our experienced Microsoft-certified engineers can be on-site within 4 hours, for those problems that need a localised hands-on solution.
For IT emergencies that can be sorted from a remote location we are available on the phone 24/7 and you can begin accessing the solution immediately or you can use our online callback form instead. We will get back to you asap.
Why our emergency support is the best
Our aim at Pacific InfoTech emergency support is to anticipate problems before they occur, building fail-safe features into our IT system design and continuing system development.
These are systems we are the most familiar with but for those we haven’t designed and installed we can perform a system audit to gain the necessary knowledge and foresee possible problems.
And for all systems in all emergency situations we undertake the fastest in-depth analysis using the latest virtual IT tools.
All in all, Pacific InfoTech’s emergency IT support is the best you can buy.
Graduated response times (you choose the time that suits you)
24 hour every day of the year support
Remote IT support (telephone or email or chat)
All systems covered (Microsoft, Novell & Cisco included)
Critical Data recovery
Internal Network problems
VPN and internet connectivity issues
You don’t even need to be a customer of ours!
We provide an ad-hoc, one-off support service that fits any short-term business needs.
You don’t even need to take out a long-term IT support contract before, during or after the emergency! We repair your system and then you can say goodbye. Though many of our present customers, realising the benefits of a relationship with a reputable, proactive and reliable IT support company, stay with us. Advantages such as enhanced network stability and an increase in productivity can’t be ignored.
Our overall support services can be divided into Server support & Desktop Support
This includes the Windows Servers 2003, 2008. Upgrading to the latest server increases your flexibility, allows virtualisation capabilities and enables construction of a private cloud infrastructure. Whatever your choice of server, we will install, implement and maintain it to help you control the ever-increasing resources of your system.
If you plan to use your own domain and use Microsoft Outlook, and for all the advantages of a cloud-based account, including anywhere access we recommend an exchange server specifically designed for emailing. Our support covers these exchange servers.
Back-up for all servers is essential and we endorse the Symantec back-up with its integrated deduplication and archiving. With this back-up, downtime is minimised.
Disaster recovery strategies and online back-ups complete the support package, data restoration and use of temporary replacement servers only some of the techniques we employ.
The essential requirement for most users is remote desktop services. A dedicated help-point with rapid response time whenever users need desktop assistance, guidance and advice is guaranteed.
All back-ups (including on-line monitoring) and disaster recovery strategies are included.
We know we supply the very best in IT support, including emergency support. If you want to know more about Pacific Info Tech, our expertise, our service and our testimonials from satisfied customer please get in touch today.
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