For most business customers and for most IT support issues, remote support is the best option. Here are some reasons why it fits the needs of most IT users:
The Cost and Time Effective Solution
We all know that time is money. This becomes truer every year as congestion increases and fuel costs spiral. And all businesses are thinking greener, so transport and its environmental impact are given a higher priority also.
If you have a problem needing IT support once we receive your call for help we send out an engineer. But no matter how close we are it does take time to travel to your business premises and an accompanying cost.
But it doesn’t need to be that time-consuming or expensive.
Remote support is nowadays the cheapest and the most convenient solution whether there is an IT fix needed or more general support.
Our remote support availability
We are here at the end of a telephone, remote connection or email from 9am to 5pm GMT every day for our main, fully manned helpdesk.
We are also available for out-of-hours support including emergency and weekend support for those awkward situations when something goes wrong and you think there will be no one available to help out.
Fixing problems via remote support
Many people imagine that most faults need an on-site visit. In fact, surveys reveal that around 80% of IT help calls have their problems remotely fixed.
This high rate is due to the highly sophisticated remote assistance software now available.
And it isn’t just down to technology. Our Microsoft-certified engineers are the best in the business and they are ready to apply their expertise and experience to rectify your IT problems quickly and without fuss.
Our central point of contact, the helpdesk, has advanced software which logs both your calls and the actions we have activated, meaning both you and our engineers are fully updated with the state of the support issue.
Discuss our remote support packages now
We are ready to answer all your questions about the full benefits of our IT remote support.
It covers desktop, server and network support and includes online back-ups and disaster recovery strategies.
Here at Pacific Infotech we provide many other service and support portfolios. Get in touch today to enquire about these and our great value remote support.