Mobile E-Concierge Service for UK Hotels
Transform the way you serve your guests with a state-of-the-art concierge application for your hotel.
There once was a time when accessing your hotel’s concierge service meant guests had to either pick up the phone or make their way to reception, putting a higher demand on your front-of-house staff.
Now, thanks to our partnership with industry-leading hotel e-concierge application LoungeUp, you can empower your staff to deliver a more efficient service by allowing guests to access the services they need, when they need them, all via their iOS, Android, or Amazon smartphone or tablet, or any device with Internet capability.
This complete hotel E-concierge solution comes with flexible payment solutions, ongoing support and regular maintenance, and with plans tailored to suit both the needs of your guests at the services your hotel provides.
Why Use LoungeUp eConcierge System from Pacific Infotech?
Fully customised to match your branding and loaded with information unique to your hotel’s services and local amenities, our partnership with this powerful customer service application provides your business with a wealth of features, including:
Full Customer Relationship Management Tools
The LoungeUp application services as a complete CRM platform, with real-time updates on which customers are using your application, when, and how.
One of the most effective all-in-one customer service and management tools on the market, you can also take advantage of an easy-to-use BackOffice interface to manage customer records and send automated messages to guests.
Real Time Guest Surveys
Your application’s guest satisfaction surveys enable your guests to provide ongoing feedback throughout their stay, whilst also providing staff with the opportunity to respond and deal with issues on the spot.
The result? A dramatic decrease in negative reviews on sites like TripAdvisor, and a sharp rise in positive compliments from happy hotel guests.
Whether guests are in the hotel, en route, or otherwise out enjoying the local attractions, offer them the option to order hotel services, meals and upgrades directly from your hotel’s app.
Whilst your hotel guests can use your new app by installing to any iOS, Android or Amazon-powered device, LoungeUp can also be used directly via the web on desktop computers, Windows Phones and similar devices, all with no installation required.
Your new eConcierge application comes with support for eight different languages, with automatic translation for effective communication between staff and guests.
The Fast, Efficient Way to Deliver a Full Range of Hotel Concierge Services
Thanks to Pacific Infotech’s partnership with LoungeUp’s state-of-the-art hotel application, your guests can instantly access a host of common concierge services, including:
Providing guests with access to your in-room dining menus, and the ability to order meals from any smartphone, tablet, or other mobile device. Meanwhile, kitchen staff can update and replace menus as and when required.
Increase sales by enabling guests to book extra nights -or a second visit at a later date- directly through your mobile e-concierge service.
A fully interactive digital map highlighting local attractions, tourist spots, and local amenities, including essentials such as ATMs, emergency services, and shops.
What’s more, with the LoungeUp Share&Go feature, you can directly recommend nearby attractions to guests, whether as part of a sales promotion or in response to customers’ request, and equip them with all the tools they need to plan a route and make the most of your recommendation.
Using their mobile device, guests can send room service requests directly to hotel staff, and receive an instant notification the moment their request is dealt with.
Ready to revolutionise your hotel’s customer service with a state-of-the-art mobile e-concierge service? Talk to Pacific Infotech today on 020 313 76707 or fill in our online contact form now.