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Desktop Support Service


A Proactive Desktop Support Service

Improve the efficiency of your IT infrastructure and increase the lifespan of your hardware with fully managed desktop services from Pacific Infotech, delivered in partnership with your in-house IT professional.

Managed Desktop Support

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We Guarantee our Managed IT Services can save up to 25% for your business

Our Parameters

Why Choose Managed Desktop Support From Pacific Infotech

  • first-line-support

    1st line support for common IT issues

  • 2nd-and-3rd-line-support

    2nd and 3rd line support for all onsite visits

  • Microsoft-certified-engineers1-1

    Microsoft certified

  • stop-watch-1

    Response time as per discussion and priority

  • remote-support

    Regular support hours 9 AM – 5 PM, Monday to Friday

  • support2

    Extended or weekend support hours as per contract.

  • uk

    Full UK coverage

  • support-ticket-1

    Ticketing based system

  • phone-supports

    Phone support available

  • contract-based-work

    Contract based


What we cover

  • IT Asset Life Cycle Management (ITALM)
  • Software Asset Management (SAM)
  • Onsite IT Support and Offsite IT Support
  • Desktop Configuration Management (DCM)
  • Desktop Application Delivery management
  • Desktop to Cloud Backup Services
  • Managed Desktop Print Services
  • Desktops audit every quarter
  • Ensure smooth functioning of machines
  • Ensure to solve desktop related queries as per SLA.
  • New hardware installation, e.g. a new hard disk installation
  • New hardware preparation, e.g. a new laptop
  • Creation of desktop policies on standard procedure
  • Liaise on with 3rd party hardware & software vendors for replacements.

Comprehensive IT Consultancy for Your Business

Whether it’s reducing the amount you spend on your mission-critical technology or simply to improve performance, we take the time to truly understand your business goals and put together a cost-effective strategy to ensure you achieve them.

  • 2nd-and-3rd-line-support

    All level of IT support services

  • hotel

    New build hotel IT projects

  • relocation

    IT relocation services

  • support2

    Hotel IT support services

  • fibre

    Fiber optic internet for hotels & establishments

  • audit

    IT & network audits

  • website-design

    Web design & internet marketing services

  • dimain

    Domain, hosting & cloud based emails services

  • voip

    VOIP solutions

  • backup-and-restore

    Disaster recovery & backup planning

  • security

    IT security services


Why Managed Desktop Support?

Your desktop hardware and software lies at the very heart of your business, taking care of everything from bookings and reservations to payroll and inventory management.

So it goes without saying that you want to keep every computer and every program performing at its optimum best for a long time to come, ultimately avoiding the kind of performance issues, books, and hardware failures which require costly replacements.

Fortunately, complete protection, preservation, and essential upgrades don’t have to cost you that much with flexible payment options available on all of our managed desktop support services.

IT Support Company
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What our customers say

At Pacific Infotech, we’re proud to be recognised as one of the leading suppliers in the provision of cost effective, cutting edge IT support solutions. Don’t just take our word for it, here’s what our clients are saying about us:.