Why Pacific Infotech

Why Choose Pacific Infotech as Your Business IT Support Partner

At Pacific Infotech, we believe in more than just providing exceptional quality and outstanding customer service. We believe in developing long lasting relationships through which we can really get to know your business, your immediate IT support needs, and your long-term goals. Doing so affords us the opportunity to offer recommendations and informed advice on the best solutions for your business, and to create fully bespoke support packages which empower your business to use your technology to its full potential.

Hotel IT Support Specialists

Offering remote and onsite desktop and server support, cloud solutions, and a host of online marketing solutions for hospitality industry businesses like yours, our hotel IT support team work with you to achieve one overall goal. Maximise the efficiency of your systems whilst minimise the costs. How we do this depends on your requirements, though whether you use our professional consultancy services for new network installations, online marketing, or server maintenance, you’ll always benefit from all of the following:


Pro-Active and Reactive Services

Whether you need emergency assistance with a hardware or software issue, troubleshooting to identify critical errors within your IT network, or ongoing server maintenance, our hotel IT support specialists are always on hand to identify faults within your mission-critical technology and restore it to full working order as quickly as possible.

Yet you don’t have to wait until something goes wrong to take advantage of our cost-effective tech support solutions. With regular pro-active maintenance from Pacific Infotech, you can keep your vital equipment and software working better for longer.

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Emergency and Out of Hours IT Support Available 24/7/365

Whether it’s the middle of the night or first thing in the morning, a Sunday afternoon or a national bank holiday, we’re always available when you need us most.

With 24/7/365 access to your own dedicated IT support engineers, you can rest assured that your vital hardware, software, and networks are in safe hands right around the clock.

Need IT support right now? Looking to partner with a company you can trust to be there with out-of-hours IT support services you can really rely on? Call us now on 020 313 76707.

Guaranteed Rapid Response and High First Contact Resolution Rates

Regardless as to whether you contact us for emergency, ad-hoc assistance, or to develop an ongoing relationship with us as your regular hotel IT support partner, you’ll benefit from the same quick response from our team.

For clients on a bespoke IT support contract, our response times can even be determined as part of your Service Level Agreement with us.

Meanwhile, we promise to resolve the majority of issues at the first point of contact, whether that’s via telephone, email, or our dedicated online reporting system.

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Remote and On-Site Support Available

Our London IT consultancy is able to provide full support to businesses across the United Kingdom both remotely and with on-site visits from our nationwide network of skilled engineers.

Most common faults with desktop operating systems, software, and networks can be dealt with effectively thanks to our cutting edge remote access system, whilst those pertaining to physical hardware are left in the capable hands of our nearest engineer to your premises.


State-of-the-Art IT Solutions for Hospitality Industry

Partnered with some of the biggest names in hotel and hospitality technology, our dedicated team work with new-build hotel projects to design, deploy, and maintain a full range of equipment and services including, but not limited to:

  • eConcierge
  • Hotel WiFi
  • Smart TVs
  • Keycards
  • Property Maintenance Services
  • Hotel Telephony
  • Comms Rooms.

And more besides.

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